The AB-250 is built for professionals who deploy and configure Dynamics 365 Contact Center. It covers deploying the solution, implementing voice, chat and messaging channels, configuring agents and AI capabilities, configuring work distribution, configuring the representative experience, and managing analytics.
109 questions organized across 10 focused study days. Each day targets a specific exam domain with detailed explanations.
AB-250 covers 6 functional areas. Study time is weighted by topic importance to help you focus where it matters most.